Privacy Policy

Smart Resource is committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights in relation to your data. By using our services, you agree to the practices outlined in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

1.1 Personal Information

• User Profile Data: Name, email address, and contact information provided during registration or profile updates.
• Account Information: User credentials necessary for account creation and access.

1.2 Uploaded Content

• File Uploads: Documents, images, and other files you upload while using our professional tools are stored securely to facilitate the services we provide.

1.3 Payment Information

• Credit Card and Payment Details: Collected and processed through Stripe, our secure third-party payment processor. We do not directly store credit card information on our servers.

1.4 Usage Data

• Interaction Records: Data on how you interact with our platform, including features accessed, quiz attempts, and time spent on specific tools.
• Device Information: Device type, browser type, IP address, and operating system to ensure service compatibility and security.
• Cookies and Tracking Technologies: Session cookies, analytics cookies, and other tracking technologies for enhancing user experience and gathering insights into app performance.

2. How We Use Your Information We use the information we collect to:

• Provide and Enhance Services: Tailor our services to your needs and continuously improve functionality.
• Communicate with You: Send notifications regarding updates, changes, or support responses.
• Process Payments: Session cookies, analytics cookies, and other tracking technologies for enhancing user experience and gathering insights into app performance.
• Conduct Analytics and Research: Use aggregated data to enhance the platform's performance, diagnose technical issues, and develop new features.
• Ensure Security and Compliance: Monitor for potential fraudulent activities and enforce terms of service.

3. How We Share Your Information We do not sell or share your personal information with third parties except in the following cases:

• Third-Party Services: We share data with trusted partners like Stripe for payment processing. They only use your information as necessary to provide their services.
• Legal Obligations: We may disclose information when required by law or to respond to legal requests, such as subpoenas or court orders.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction. You will be notified of such a change.

4. Data Security We do not sell or share your personal information with third parties except in the following cases:

• Encryption: Data in transit is protected using SSL/TLS encryption. Stored data is secured using advanced encryption methods.
• Access Controls: Only authorized personnel have access to personal data, and strict policies are in place to prevent unauthorized access.
• Regular Audits: Periodic security assessments and updates are conducted to identify and address potential vulnerabilities.

5. Data Retention We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Uploaded files and user activity data will be stored until you delete your account or request data removal.

6. Your Rights You have the following rights concerning your personal data:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of any inaccuracies in your personal data.
• Deletion: Request the deletion of your personal data, subject to applicable legal requirements.
• Data Portability: Request a copy of your data in a structured, machine-readable format.

7. Cookies and Tracking Technologies We use cookies and similar technologies to:

• Improve User Experience: Store user preferences and maintain session states.
• Analyze Usage: Help us understand how users interact with the platform for optimization purposes.

You can adjust your browser settings to manage cookie preferences. However, disabling cookies may impact your user experience.

8. Third-Party Links Our application may include links to third-party websites or services. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

9. Children's Privacy Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take immediate steps to delete the information.

10. Updates to This Privacy Policy We may revise this Privacy Policy from time to time. Any changes will be posted on this page, and, where appropriate, notified to you via email or in-app notifications. The Effective Date at the top will reflect the date of the latest update.

11. Contact Us For questions or concerns regarding this Privacy Policy, please contact us at: support@smartresource.ai